HELP



[Payment]

• We accept the following forms of payment:

-Paypal




[Shipping]

• Shipping Method : Parcel Service 

• Shipping Area : A Region. 

• Shipping Rate : Fixed Shipping Rate : Shipping fees are applied per two products. Please check the shipping costs on the product order page, as they vary by region.

• Delivery Time : 5 - 10 days 

• Delivery Information : K-Packet / EMS https://www.epost.go.kr/main/eng/Enpost_Introduction1.html Tel : 1588-1300(82-42-609-4295)(sender paid) e-mail : help@posa.or.kr


Please take into consideration that some products may take additional time for delivery and processing. 

Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order. 


• Customs and Duties

Customs and Duties The recipient will be held responsible for international shipments which may be subject to import duties and taxes. 

Please be advised that these charges are levied by the destination country and we do not have control over them. 

In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. 

Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.




[Returns & Exchanges]

• Need to organize a return?

- You can submit a Return Request through our website www.loamarchive.com

- Simply log-in to your account and go to My Account. Go to Completed Orders, then click Return Items(s) next to the item you want to return. 

If you didn't make an account with us, simply email loamarchive@gmail.com. We will contact you via email and allocate you with a Return order #.

- Fill in the Returns Form and include in the parcel with the items(s) you are returning.

- Before sending any items, please ensure you have submitted a return request, as you will need a Returns Authorization Number for the return to be accepted.


Please send returns to Loam Archive

• Exchange and return address
[04794] 1F, 7, Achasan-ro 7ga-gil, Seongdong-gu, Seoul, Republic of Korea


•You are eligible for exchange or return in the following cases:
- You can exchange or return your order within seven (7) days of receiving your contract details. If the delivery is delayed after you have received your contract details, you can exchange or return your order within seven (7) days upon receipt of your order or after the start of the shipping date.
- You may exchange or return your order within three (3) months following delivery or within thirty (30) days of becoming aware that the goods and services were delivered in specifications that are different from how they were advertised or promised.

•You are not eligible for exchange or return in the following cases:

- The product characteristics and cautions listed on the detailed page do not constitute grounds for free exchanges or returns.
- If the goods have been damaged or destroyed due to causes attributable to you (However, you are eligible to cancel your order if you had opened the packaging to examine the contents.)
- If the value of the goods has depreciated significantly due to partial or heavy use
- If the value of the goods has depreciated significantly because a long period of time has elapsed, making it difficult to resell the goods
- If the packaging has been damaged for goods that can be reproduced as identical counterfeits
- If we have obtained your consent of ineligibility because irrecoverable damage to the seller is expected in the case of an order cancellation for goods that are produced individually for an order.
- If the provision of digital content has already commenced. (However, this shall not apply to the portion for which the provision of such digital content has not commenced in cases of a contract comprising divisible services or divisible digital content.)




[Refunds]

- You must request an exchange or return within 7 days of receiving items.

- The item must be in original condition, within 7 days of receiving the items.

- Returns that do not meet our policy will not be accepted and will be send back to the customer.

- If your item/s meet our requirements, please fill out the Return form.

- The items/s must be returned to our warehouse before the refund or exchange is issued to the customer.

- Refunds will be issued back via your original payment method, please note that your financial institution may need up to 10 working days to clear the funds back onto your account.

- Inquiry of Returns&Exchanges, please feel free to contact to us via e-mail. loamarchive@gmail.com




[Other]

- Currently, all C/S of LOAM ARCHIVE are received only through Q&A boards and E-mails, and we inform you that wired phone services and (SNS@loamarchive) cannot be replied.

- For non-members or English malls, please contact loamarchive@gmail.com

- C/S operating hours: (KST) MON-FRI 10:00-18:00







HELP



[Payment]

• We accept the following forms of payment:

-Paypal




[Shipping]

• Shipping Method : Parcel Service 

• Shipping Area : A Region. 

• Shipping Rate : Fixed Shipping Rate : Shipping fees are applied per two products. Please check the shipping costs on the product order page, as they vary by region.

• Delivery Time : 5 - 10 days 

• Delivery Information : K-Packet / EMS https://www.epost.go.kr/main/eng/Enpost_Introduction1.html Tel : 1588-1300(82-42-609-4295)(sender paid) e-mail : help@posa.or.kr


Please take into consideration that some products may take additional time for delivery and processing. 

Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order. 


• Customs and Duties

Customs and Duties The recipient will be held responsible for international shipments which may be subject to import duties and taxes. 

Please be advised that these charges are levied by the destination country and we do not have control over them. 

In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. 

Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.




[Returns & Exchanges]

• Need to organize a return?

- You can submit a Return Request through our website www.loamarchive.com

- Simply log-in to your account and go to My Account. Go to Completed Orders, then click Return Items(s) next to the item you want to return. 

If you didn't make an account with us, simply email loamarchive@gmail.com. We will contact you via email and allocate you with a Return order #.

- Fill in the Returns Form and include in the parcel with the items(s) you are returning.

- Before sending any items, please ensure you have submitted a return request, as you will need a Returns Authorization Number for the return to be accepted.


Please send returns to Loam Archive

• Exchange and return address
[04794] 1F, 7, Achasan-ro 7ga-gil, Seongdong-gu, Seoul, Republic of Korea


•You are eligible for exchange or return in the following cases:
- You can exchange or return your order within seven (7) days of receiving your contract details. If the delivery is delayed after you have received your contract details, you can exchange or return your order within seven (7) days upon receipt of your order or after the start of the shipping date.
- You may exchange or return your order within three (3) months following delivery or within thirty (30) days of becoming aware that the goods and services were delivered in specifications that are different from how they were advertised or promised.

•You are not eligible for exchange or return in the following cases:

- The product characteristics and cautions listed on the detailed page do not constitute grounds for free exchanges or returns.
- If the goods have been damaged or destroyed due to causes attributable to you (However, you are eligible to cancel your order if you had opened the packaging to examine the contents.)
- If the value of the goods has depreciated significantly due to partial or heavy use
- If the value of the goods has depreciated significantly because a long period of time has elapsed, making it difficult to resell the goods
- If the packaging has been damaged for goods that can be reproduced as identical counterfeits
- If we have obtained your consent of ineligibility because irrecoverable damage to the seller is expected in the case of an order cancellation for goods that are produced individually for an order.
- If the provision of digital content has already commenced. (However, this shall not apply to the portion for which the provision of such digital content has not commenced in cases of a contract comprising divisible services or divisible digital content.)




[Refunds]

- You must request an exchange or return within 7 days of receiving items.

- The item must be in original condition, within 7 days of receiving the items.

- Returns that do not meet our policy will not be accepted and will be send back to the customer.

- If your item/s meet our requirements, please fill out the Return form.

- The items/s must be returned to our warehouse before the refund or exchange is issued to the customer.

- Refunds will be issued back via your original payment method, please note that your financial institution may need up to 10 working days to clear the funds back onto your account.

- Inquiry of Returns&Exchanges, please feel free to contact to us via e-mail. loamarchive@gmail.com




[Other]

- Currently, all C/S of LOAM ARCHIVE are received only through Q&A boards and E-mails, and we inform you that wired phone services and (SNS@loamarchive) cannot be replied.

- For non-members or English malls, please contact loamarchive@gmail.com

- C/S operating hours: (KST) MON-FRI 10:00-18:00